FAQ
Top Questions
How can I contact you?
Email us at support@wakey.care. We reply within 24 hours.
How long does shipping take?
Domestic delivery within the Netherlands takes 1-2 business days.
What are the shipping costs?
Shipping is €3,95 for Netherlands and Belgium. Orders above €50 qualify for free shipping.
Shipping & Returns
What is your return policy?
We offer a 14-day return window. Products must be unused and carefully handled to qualify for a return.
Who pays for return shipping?
You cover return postage.
How do I track my order?
Tracking updates are sent automatically via email once your order ships. Any questions, just email us.
How do refunds and exchanges work?
Email us before you send anything back. We'll walk you through it and sort out your exchange or refund.
Deodorant Product FAQs
How does natural deodorant work?
Our natural deodorant uses ingredients like arrowroot powder and magnesium hydroxide to neutralize odor-causing bacteria. Unlike antiperspirants, it allows your body to sweat naturally while keeping you fresh.
Is there an adjustment period when switching?
When transitioning from conventional antiperspirants, your body may need time to adjust. This typically takes under two weeks. During this time, your body is detoxing from aluminum-based products.
What temperature can it withstand?
Our deodorant performs best when stored below 30°C. Keep it in a cool, dry place away from direct sunlight.
How long does it last once opened?
We recommend using the product within 12 months of opening. Our formula contains no paraben preservatives, so it's best enjoyed fresh.
Does it contain aluminum or baking soda?
No! Our formula is completely aluminum-free and baking soda-free. We use safe, natural alternatives that are gentle on your skin while effectively neutralizing odor.
Is it vegan and cruelty-free?
Absolutely! Our products are 100% vegan, phthalate-free, and paraben-free. We never test on animals. Only on humans who willingly volunteer.
Is it safe for sensitive skin?
Yes! Our baking soda-free formula is specifically designed to be gentle on all skin types, including sensitive skin. The natural ingredients soothe rather than irritate.
What are the full ingredients?
Sweet Almond Oil, Stearic Acid, Squalane, Coconut Oil, Candelilla Wax, Triethyl Citrate, Shea Butter, Tapioca Starch, Arrowroot Powder, Magnesium Hydroxide, Tocopherol (Vitamin E), and essential oils including Bergamot, Lavender, Sweet Orange, Grapefruit, and Eucalyptus.